Privacy Notice

Last Updated: June 30, 2021

SUEZ North America Inc. and its subsidiaries (collectively, “we”, “us”, “our”, or “SUEZ”)  take your privacy seriously.  This Privacy Notice applies to our customers and the users of our website and mobile applications (collectively, “Site”), as well as our products and services (collectively, “Services”).


This Privacy Notice explains how we collect, use, share and store information that you provide to us through your interactions with our Site and through the sites of our partners, as well as information you provide to us from third-party sources to enhance our Services that best serve you.


This Privacy Policy is incorporated into and is part of the General Terms of Use of the suez-na.com site.

Changes To Terms Of Use

SUEZ may update and amend these Terms at any time to incorporate additional terms specific to additional features, materials, products, opportunities, or services that we may make available through our Site.  SUEZ reserves the right to modify these Terms of Use from time to time, without notice, and you agree to be bound by such modifications.  Accordingly, you should periodically review the most recent version of these Terms of Use.

User Conduct

You may use our Site for lawful purposes only. You are prohibited from using our Site to:


  • transmit any unlawful, threatening, obscene, defamatory, libelous, harassing, pornographic, hateful (ethnically or racially) or otherwise objectionable material, or any material that would contribute to a civil or criminal offense;
  • infringe on any intellectual property right or otherwise violate any law;
  • submit or transmit any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage our Site; and
  • impersonate any person or entity or misrepresent your identity or affiliation with any person or entity when using our Site.
User Accounts

 You may choose to register an account in order to access and participate in certain features offered on our Site. When you register, you will be asked to disclose personally identifiable information (“PII”), which may include, but is not limited to, your first and last name, home or business address, email address, and telephone number. PII is protected by our Privacy Notice, the terms of which are hereby incorporated by reference. We may refuse to grant you, and you may not use, an email address or other login identification that (i) is already being used by someone else, (ii) impersonates another person, (iii) belongs to another person, (iv) violates the intellectual property or other rights of any person, or (v) is vulgar or otherwise offensive. You agree to notify us of any unauthorized use of your account or any other breach of security with respect to your account. We will not be liable for any loss or damage arising from unauthorized use of your account. You agree to provide true, accurate, current, and complete information about yourself when you register an account. You also agree to update the information about yourself as necessary to keep it current and accurate. We have the right to disable any user account, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Proprietary Content And Limited License

SUEZ owns, or (where required, appropriate, or applicable) has been licensed by third parties to use, all right, title, and interest in and to the Site and the features, materials, opportunities and services made available on or through the Site, and all information, text, data, databases, graphics, images, sound recordings, audio and visual clips, logos, software, and other materials contained therein, and the compilation, collection, design, selection, and arrangement thereof (collectively, “Content”). You acknowledge that the Content constitutes valuable proprietary information that is protected by applicable intellectual property and other proprietary rights, laws, and treaties of the United States and other countries, and that you acquire no ownership interest by accessing and using the Site and the Content.  Such intellectual property and proprietary rights may include, but are not limited to, various patents, copyrights, trademarks and service marks, registered trademarks and registered service marks, trade dress protection, and trade secrets, and all such rights are and shall remain the property of SUEZ or its licensors and content-providers.


Subject to your agreement with these Terms of Use, SUEZ grants you a non-exclusive, non-transferable, limited right to access, use and display this Site and its contents solely for legitimate purposes consistent with the reasonably inferable intended purposes of the Site.  You agree not to disrupt or attempt to disrupt or interfere in any way with the operation of the Site.  You also agree not to access, manipulate or download any unauthorized Content from our Site.


You are permitted to view and download Content for your personal, non-commercial use. This authorization to download Content does not transfer to you any title to the Content.  Viewing and downloading Content on our Site is permitted only for your private use, provided that you retain all copyright, trademark and other proprietary notices contained in the original Content or any copies you make of the Content. You may not modify Content on our Site in any way or reproduce or publicly display, distribute or otherwise use it for any public or commercial purpose. Any use of Content on any other website or networked computer environment for any purpose is prohibited, unless written prior approval is obtained from SUEZ.


SUEZ reserves the right to change these Terms of Use from time to time, and you agree to abide by all additional restrictions displayed on the Site as it may be modified from time to time.  SUEZ also reserves the right to monitor all Site activity and collect related logged data with respect to the Site.
 

This Site and all Content are copyrighted and protected by worldwide copyright laws and treaty provisions. You agree to comply with all copyright laws worldwide in your use of this Site and not to permit or allow any copying of the Content except as authorized by SUEZ.  SUEZ does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret information other than the limited license set forth above.


SUEZ may terminate the authorization, rights and license given above at any time.

No Warranties

Our Site and any Content provided on or through the Site are made available on an “AS IS” or “AS AVAILABLE” basis.  We do not warrant that the information made available through our Site will be timely, secure, uninterrupted or error-free, or that defects in our Site, if any exists from time to time, will be corrected. We will not be responsible for (i) errors, omissions, interruptions, deletions, defects or delays in the operation and transmission of our Site, or any related services or Content, (ii) communication line failures, or (iii) computer viruses or other harmful software associated with the operation of our Site.


WE MAKE NO WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES.  IN A JURISDICTION THAT DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, THE LIABILITY OF SUEZ, ITS CONTRACTORS, SUPPLIERS, CONTENT-PROVIDERS, AND OTHER SIMILAR ENTITIES, AND THE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES AND AGENTS OF EACH OF THE FOREGOING, SHALL BE LIMITED IN ACCORDANCE WITH THESE TERMS TO THE FULLEST EXTENT PERMITTED BY LAW.  YOU ACKNOWLEDGE, BY USING OUR SITE, THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK.

Security
SUEZ takes reasonable measures to protect confidential data in transit and at rest.  SUEZ cannot and does not guarantee that any such transmission will be totally secure. You are responsible for maintaining the confidentiality of your account information, including but not limited to, your account number and any other user identifier or other unique name or number identifying you (collectively, your “User ID”) and any password used in connection with your use of the Site. You are fully responsible for all access and any activity that occurs through use of your User ID or password. You agree to immediately notify SUEZ of any unauthorized use of your User ID or password, or of any breach of Site security or of these Terms, of which you become aware.  SUEZ is not liable for any loss or damage arising from any unauthorized access or use of your User ID or password.

Email Communication

When you provide SUEZ with your email address, we will consider your email as consent for us to communicate with you by email.  We will use email periodically to communicate with you about your account, privacy and the Services we provide.  You will receive emails from us (or our authorized third-party providers) if you have signed up to receive email notifications of certain news or events, or if you have requested certain information. If you are a customer with an online account, you may opt out of future mailings by changing your communication preferences at any time through your mysuezwater.com account.


Customers cannot opt out of receiving operational emails for non-promotional, utility-related purposes (such as billing, outage, conservation and safety), or privacy-related messages.

Your Choices

When you make a request for information, correspond or interact with SUEZ or through the Site, email or Text/SMS messaging, you can choose whether you wish to continue to receive additional information and by what method of communication such information should be delivered.  You can unsubscribe directly from emails and/or Text/SMS messages sent to you or contact SUEZ at the address below.


Communications E-mail Alerts.  If you would like to receive company news alerts from SUEZ, we ask for your name and email address in order to send you the news alerts.  You may unsubscribe from any of our email communications by emailing the address below.


How to Contact SUEZ.  If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please use the Contact Us form or the address below.


SUEZ Communications
461 From Road, Suite 400
Paramus, NJ 07652
201 767 9300
customerdigital@suez.com

Limitation of Liability

IN NO EVENT WILL SUEZ NORTH AMERICA INC., ITS SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ANY DAMAGES FOR LOSS OF REVENUE; LOSS OF USE OF OUR SITE, LOSS OF USE OR DAMAGE TO YOUR COMPUTER EQUIPMENT OR PROGRAMS, BUSINESS INTERRUPTION, LOSS OF USE OF DATA, PROGRAMS OR EQUIPMENT) ARISING OUT OF YOUR ACCESSING, BROWSING OR USING, OR YOUR INABILITY TO ACCESS, BROWSE OR USE, OUR SITE OR SITE CONTENT AND ANY RELATED SERVICES, MATERIALS AND PRODUCTS. SUEZ NORTH AMERICA INC., ITS SUBSIDIARIES AND AFFILIATES WILL NOT BE LIABLE FOR SUCH DAMAGE HOWEVER IT ARISES, WHETHER FOR BREACH OR IN TORT, EVEN IF SUEZ NORTH AMERICA INC., ITS AGENTS, DIRECTORS, AFFILIATES, SUBSIDIARIES, OR ASSIGNS HAD BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.


YOU ARE ADVISED THAT SOME JURISDICTIONS DO NOT PERMIT, OR OTHERWISE RESTRICT OR LIMIT, THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION ON CONSEQUENTIAL DAMAGES, SO THAT THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

External Links

For your convenience, SUEZ may provide through the Site, links to sites operated by other entities.  All links to the Site must be approved in writing by SUEZ.  If approved, the link, when activated must meet the following requirements: (i) the link must be a text-only link containing only the name “SUEZ North America”; (ii) the link, when activated by a user on the linked site, must display the linked page in full-screen format in a fully operable and navigable browser window and not within a "frame" on the linked website; and (iii) the appearance, position, and other aspects of the link must not create any impression that an entity, its activities, services or products, are associated with or sponsored by SUEZ North America Inc. or its subsidiaries or affiliates.


In order to use such third-party sites, you will leave our Site. SUEZ makes no warranty or representation regarding any linked web sites or the information appearing thereon or any of the products or services described thereon. If you decide to access any linked site, such access is at your own risk. You will be responsible for taking any needed measures to protect against viruses, malware or other destructive elements. You also agree that you will bring no suit or claim against SUEZ arising from or based upon any such use of third party sites. Links do not imply that SUEZ or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyright symbol of SUEZ North America Inc. or any of its subsidiaries or affiliates.


You agree that you will promptly remove any link to the Site upon written request from SUEZ to do so, at any time and for any reason.  In no event will you use the SUEZ logo or any other SUEZ trademark as a link "button," or in any other manner, without the express written consent of SUEZ.

Children's Privacy

Our Site is intended to provide general information about SUEZ and its Services. We will not knowingly collect personal information from children under 13 years of age, nor will we knowingly allow children under 13 years of age to use certain features of our Site without the consent of a child’s parent or legal guardian.  In the event we learn that we have collected personal information from a child under the age of 13, we will take appropriate steps to delete that information.  If you become aware or believe that a child has provided us with personal information, please contact us immediately as provided in the Contact Us section.

International Transfer of Personal Information

SUEZ North America is headquartered in the United States, but has a parent company with corporate affiliates and operations overseas, including in the Economic European Area (“EEA”).  Your personal information may be transferred to and processed in the EEA or other countries where our parent company, corporate affiliates, agents and service providers operate.  Data protection laws differ among jurisdictions, and these other jurisdictions may not provide the same level of protection for personal information as the United States.  By using the Services, or providing us with any information, you agree to the transfer to, and processing, use, sharing and storage of your information, including personal data, in other countries as set forth in this Privacy Notice.  If we transfer your personal information to countries outside of the United States, we will use reasonable measures to protect your personal information in compliance with this Privacy Notice.
 
**The European Economic Area currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein.

Updates to This Privacy Notice

SUEZ reserves the right to change this Privacy Notice and its email practices at any time. If we decide to make material changes to this Notice regarding privacy and/or email practices, we will notify you on our Site or by email prior to the changes taking effect, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. When an update is made, the date at the top of this page will change to reflect the date new content was posted. Use of our website and mobile website after the posting of a revised Privacy Notice constitutes your agreement with the revised Notice. This Privacy Notice is not intended to and does not create any contractual or legal rights in or on behalf of any party. Use of this website and mobile website after the posting of a revised Privacy Notice constitutes your acceptance of our privacy practices.

Contact Us

If you have questions or comments about our Privacy Notice, please email us at privacyna@suez.com.


You may also contact us at:


         SUEZ North America Inc.
         461 From Road, Suite 400
         Paramus, NJ 07652
         Attention: Privacy Office