Manager, Communications & Community Outreach
The Manager, Communications and Community Relations is responsible for the consistent articulation of the SUEZ mission through comprehensive internal and external communication and stakeholder programs.
Assignment
Main activities
- Develops and implements communications, community relations and external stakeholder plans with strong emphasis on local projects and initiatives that align with national and global key themes.
- Acts as chief writer and/or editor for all local communications, including articles, press releases, editorials, technical papers, speeches/presentations and customer communications.
- Accountable for communications performance targets, KPIs and goals established by Corporate Communications and the local business unit.
- Manages local website, social media and digital networks, providing consistently fresh and relevant content.
- Provides communications counsel and direction to local management.
- Assists professionals across the local business with writing and presentation preparation.
- Directs the activities of the local Communications and Community Education Specialist.
- Develops and manages the Communications budget at the local company.
- Other activities as deemed appropriate by Corporate Communications and the local VP/General Manager.
characteristics
- He/she is intimately familiar with water and/or wastewater operations and the industry, customer communications, employee engagement, media relations, community relations and stakeholder management.
External corporate relations
Direct interactions with clients & customers
Profile
Required experience

Public speaking

High School Diploma
Bachelor’s Degree in Strategic Communications or similar field preferred
5+ years’ Communications or Community Relations experience

Communications best practices
Key skills required
- Development of comprehensive communications programs that support local, national and global business objectives and initiatives.
- Exceptional writing and speaking skills with the ability to construct compelling stories that promote the company’s objectives, brand and its employees.
- Data analysis skills with the ability to identify trends (particularly customer feedback) and facilitate action plans.
- Strong relationship-building skills with customers, employees, journalists, and other key stakeholders.
- Thorough knowledge of traditional and digital advertising, social media strategy and tactics, and visual and web content.
- Knowledge of communication technologies including web, print, graphics and AV production.
- Demonstrated success in event planning and promotion.
- Strong organizational skills and ability to multi-task in a fast-paced environment.
- Ability to work with and engage management and employees of all levels.
- Ability to deliver targeted results to specification at cost and on schedule.
- Good balance of technical/task and people/team leadership skills and orientation.
- Excellent negotiating, networking, and interpersonal skills.
- Ability to effectively manage external agencies and vendors.
- Intermediate working knowledge of Microsoft Office Suite.
- Must be available for weekend and evening activities, as needed.
Development
Possibilities for personal development
- Director, Communications
- Director, Government Affairs