Manager, Communications & Community Outreach

The Manager, Communications and Community Relations is responsible for the consistent articulation of the SUEZ mission through comprehensive internal and external communication and stakeholder programs.

Main activities

  • Develops and implements communications, community relations and external stakeholder plans with strong emphasis on local projects and initiatives that align with national and global key themes.
  • Acts as chief writer and/or editor for all local communications, including articles, press releases, editorials, technical papers, speeches/presentations and customer communications.
  • Accountable for communications performance targets, KPIs and goals established by Corporate Communications and the local business unit.
  • Manages local website, social media and digital networks, providing consistently fresh and relevant content.
  • Provides communications counsel and direction to local management.
  • Assists professionals across the local business with writing and presentation preparation.
  • Directs the activities of the local Communications and Community Education Specialist.
  • Develops and manages the Communications budget at the local company.
  • Other activities as deemed appropriate by Corporate Communications and the local VP/General Manager.


  • He/she is intimately familiar with water and/or wastewater operations and the industry, customer communications, employee engagement, media relations, community relations and stakeholder management.

External corporate relations

Direct interactions with clients & customers

Required experience

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Public speaking
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High School Diploma


Bachelor’s Degree in Strategic Communications or similar field preferred


5+ years’ Communications or Community Relations experience 

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Communications best practices

Key skills required

  • Development of comprehensive communications programs that support local, national and global business objectives and initiatives.
  • Exceptional writing and speaking skills with the ability to construct compelling stories that promote the company’s objectives, brand and its employees.
  • Data analysis skills with the ability to identify trends (particularly customer feedback) and facilitate action plans.
  • Strong relationship-building skills with customers, employees, journalists, and other key stakeholders.
  • Thorough knowledge of traditional and digital advertising, social media strategy and tactics, and visual and web content.
  • Knowledge of communication technologies including web, print, graphics and AV production.
  • Demonstrated success in event planning and promotion.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Ability to work with and engage management and employees of all levels.
  • Ability to deliver targeted results to specification at cost and on schedule.
  • Good balance of technical/task and people/team leadership skills and orientation.
  • Excellent negotiating, networking, and interpersonal skills.
  • Ability to effectively manage external agencies and vendors.
  • Intermediate working knowledge of Microsoft Office Suite.
  • Must be available for weekend and evening activities, as needed.

Possibilities for personal development

  • Director, Communications
  • Director, Government Affairs