In 2006, following a global audit of the quality of water and wastewater infrastructures, Algiers water and sewerage services supplier SEAAL (Société des Eaux et d'Assainissement d'Alger) was established. Governed by SUEZ, the structure is assigned to deliver sustainable, long-term water management, improve customer relations and train local teams.
The solution delivered by SUEZ? Renovate equipment, manage sustainable investment through the transfer of know-how with four primary objectives:
To enable this, modern and innovative tools were deployed, such as computerised network control to monitor leaks, digital meter reading, etc.
Transfer knowledge for better customer satisfaction
In the field, 27 international experts from SUEZ worked in conjunction with technical support and administrative teams to support local teams and transfer their knowledge to enable SEAAL to acquire a full range of expertise over the term of the contract. Efforts that paid off for everyone.
The knowledge transfer from SUEZ followed the WIKTI methodology (Water International Knowledge Transfer Initiative). This approach, which was pioneering at the time, defined trade knowledge for an efficient public service operator delivering water and wastewater services, using performance indicators and best practices.
In parallel, a custom training plan with objectives featuring over 10,000 human-days per year was implemented. Through its vision based on continuous improvement, SUEZ also implemented the OPT methodology (Optimizing Personal Talents) to ensure the personal development of SEAAL's 250 top managers.
The holistic approach adopted by SUEZ ensured that Algiers received a customised and optimised upgrade of its water and wastewater services to comply with international standards.
SUEZ provided even further support for its client. SEAAL is now assigned to manage the water and wastewater services of Tipasa to the West of Algiers and to produce drinking water for the region. This involves the operation of the largest drinking water treatment plant in the country.