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Customer Service Representative

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures. It is the responsibility of each employee to maintain awareness and practice safe operating procedures in conformance with OSHA regulations and company safety policies.

Assignment

Main activities

Performs clerical work in various phases of company or departmental operations. As assigned by management, duties include:

  • Data entry as required
  • Responsible for handling incoming and outgoing correspondence both internal and external.
  • Prepares reports, gathers, compiles and records data. Calculates statistical and other information as required.
  • Responsible for addressing customer inquiries and completing related documentation and/or system updates.
  • Performs time entry in People Soft (and its successors)
  • Processes materials service requisitions (MSR) and truck replenishments in People Soft (and its successors)
  • Processes invoices for relevant business units
  • Performs Accounts Receivable project coding and filing
  • Initiates and maintains internal and external filing systems, as directed.
  • Performs other similar or less skilled work as assigned.
  • Assists employees of a higher classification as assigned.
  • Responsible for scheduling appointments, arranging meetings and reserving conference rooms, as required (Customer Service)
  • Performs check validations (i.e. lien sale, daily mail, returned checks from lockbox, voucher municipalities forms, etc.) (Customer Service)

characteristics

  • Answers phone calls. Emails and does data entry

External corporate relations

Direct interactions with customers
Profile

Required experience

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Training
Data entry
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Experience

High School Diploma

 

1+ years of experience in a call center environment

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Knowledge
Knowledge of customer service best practices

Key skills required

  • Operates company systems, devices and software applications.
  • Must possess good verbal and written communication skills.
  • Strong problem solving skills and ability to independently follow through on tasks and projects.
  • Must pass entry level test.
Development

Possibilities for personal development

  • Operator
  • Meter Reader
  • Utility Tech
  • Sr. Customer Service Rep
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